General conditions

General Terms and Conditions – Glamora

Article 1 – Definitions
In these terms and conditions, the following definitions apply:

  1. Cooling-off period: the period within which the consumer can exercise the right of withdrawal;

  2. Consumer: the natural person who does not act in the course of a profession or business and enters into a distance contract with the entrepreneur;

  3. Day: calendar day;

  4. Durable data carrier: any means that enables the consumer or entrepreneur to store information addressed to them personally in a way that allows future consultation and unaltered reproduction of the stored information;

  5. Right of withdrawal: the option for the consumer to withdraw from the distance contract within the cooling-off period;

  6. Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

  7. Distance contract: an agreement whereby, within the framework of a system organised by the entrepreneur for the distance selling of products and/or services, exclusive use is made of one or more techniques for distance communication up to and including the conclusion of the agreement;

  8. Technology for distance communication: means that can be used for concluding a contract without the consumer and entrepreneur being in the same room at the same time.

Article 2 – Identity of the entrepreneur
Business Name: Glamora
Entrepreneur: Cyrus Relucio
Business Address: 23 Westgate Road, Newcastle upon Tyne, NE1 1SE, United Kingdom
Email: info.glamorauk@gmail.com
Telephone: +31 6 44979025
Chamber of Commerce Number: 94044791
VAT Number: NL005060325B06
Website: https://www.glamora.me.uk

Article 3 – Applicability

  1. These general terms and conditions apply to every offer from the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

  2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, it shall be indicated that the general terms and conditions are available for inspection at the entrepreneur’s premises and will be sent free of charge upon request.

  3. If the distance contract is concluded electronically, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable data carrier.

  4. If specific product or service conditions apply in addition to these general terms and conditions, paragraphs 2 and 3 apply accordingly and the consumer may rely on the provision most favourable to them in case of conflicting terms.

Article 4 – The offer

  1. If an offer has a limited validity or is subject to conditions, this shall be expressly stated in the offer.

  2. The offer is non-binding. The entrepreneur is entitled to modify and adapt the offer.

  3. The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable the consumer to make a proper assessment of the offer. If the entrepreneur uses images, these are a true representation of the offered products and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.

  4. All images, specifications and information in the offer are indicative and cannot be grounds for compensation or cancellation of the agreement.

  5. Product images are a true representation of the products offered. The entrepreneur cannot guarantee that the displayed colours correspond exactly to the actual colours of the products.

  6. Each offer contains information making it clear to the consumer what the rights and obligations are related to accepting the offer, including:

    • the price, excluding customs clearance charges and import VAT, which are at the customer's own risk and expense.

    • any shipping costs;

    • how the agreement will be concluded and which actions are required;

    • whether the right of withdrawal applies;

    • the method of payment, delivery and execution of the agreement;

    • the period for accepting the offer or the period during which the entrepreneur guarantees the price;

    • the cost of distance communication if it differs from the basic rate;

    • whether the agreement will be archived, and if so, how the consumer can access it;

    • how the consumer can check and, if necessary, correct the information provided under the agreement;

    • any languages besides English in which the agreement can be concluded;

    • the codes of conduct the entrepreneur is subject to and how the consumer can consult them electronically;

    • the minimum duration of the distance contract in case of a long-term transaction;

    • optionally: available sizes, colours, types of materials.

Article 5 – The contract

  1. The agreement is concluded when the consumer accepts the offer and complies with the stated conditions.

  2. If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance electronically. Until this confirmation is received, the consumer may dissolve the agreement.

  3. If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organisational measures to secure electronic data transfer and ensure a secure web environment.

  4. The entrepreneur may, within the legal framework, investigate whether the consumer can meet their payment obligations, and all relevant facts for entering into the distance contract responsibly. If the entrepreneur has valid reasons not to enter into the agreement, they are entitled to refuse an order or attach special conditions.

  5. Upon delivery of the product or service, the entrepreneur shall include the following information in writing or in a storable form:

    • the business address for complaints;

    • the conditions and process for the right of withdrawal or a clear statement of its exclusion;

    • information on warranties and after-sales service;

    • the details included in Article 4 paragraph 3, unless already provided;

    • the cancellation conditions for long-term agreements.

Article 6 – Right of withdrawal

  1. The consumer has the right to withdraw from the contract within 30 days of receiving the product, without giving any reason.

  2. During this period, the consumer shall handle the product and packaging with care and only unpack or use it to the extent necessary to assess whether they wish to keep the product.

  3. If the consumer exercises the right of withdrawal, the product must be returned, including all accessories and if reasonably possible in its original condition and packaging, according to the provided instructions.

  4. The consumer must notify the entrepreneur of the decision to withdraw within 30 days of receipt, via written notice or email.

  5. After notification, the consumer must return the product within another 30 days. Evidence of timely return (such as a tracking receipt) is required. Products may be returned directly to our supplier in China.

  6. If the consumer fails to act within these timeframes, the purchase becomes final.

Article 7 – Costs in case of withdrawal

  1. If the consumer exercises their right of withdrawal, they bear the full cost of returning the product, including return to the country of origin (China).

  2. If the consumer has already paid, the entrepreneur shall refund the amount as soon as possible, and no later than 30 days after withdrawal, provided the product has been received or proof of return has been provided.

Article 8 – Exclusion of the right of withdrawal

  1. The entrepreneur may exclude the right of withdrawal for certain products or services if clearly stated in the offer and before the agreement is concluded.

  2. Exclusion is only possible for:

    • products made to the consumer’s specifications;

    • personalised products;

    • products that cannot be returned due to their nature;

    • perishable or time-sensitive goods;

    • products subject to financial market fluctuations beyond the entrepreneur's control;

    • single newspapers or magazines;

    • audio, video or software where the seal has been broken;

    • hygienic products where the seal has been broken.

  3. Exclusion is also possible for services:

    • relating to accommodation, transport, restaurant or leisure activities on a specific date;

    • that started with the consumer’s explicit consent before the withdrawal period ended;

    • relating to betting and lotteries.

Article 9 – The price

  1. During the validity period mentioned in the offer, the prices shall not increase, except for VAT changes.

  2. Prices subject to financial market fluctuations may vary, and this will be clearly stated.

  3. Price increases within 3 months after the contract is concluded are only allowed if based on law or regulation.

  4. Increases after 3 months are allowed only if agreed and the consumer can cancel from the date the increase takes effect.

  5. Delivery is deemed to take place outside the EU; therefore, import VAT and customs clearance will be charged by the courier upon arrival, not by the entrepreneur.

  6. All prices are subject to typographical and printing errors. No liability is accepted for such errors.

Article 10 – Conformity and Warranty

  1. The entrepreneur guarantees that the products comply with the contract, stated specifications, and legal requirements at the time of the contract.

  2. Any additional warranty provided does not limit legal rights.

  3. Defects or wrong deliveries must be reported within 30 days in writing. Products must be returned in original condition and packaging.

  4. The warranty period matches the manufacturer's warranty.

  5. The warranty is void if:

    • the consumer or third party has altered or repaired the item;

    • the product was improperly handled or used contrary to instructions;

    • the defect results from legal regulations regarding materials.

Article 11 – Delivery and execution

  1. The entrepreneur will handle orders with care.

  2. Delivery is to the address provided by the consumer.

  3. Orders will be processed within 30 days unless otherwise agreed.

  4. If delayed, the consumer will be informed within 30 days and may cancel the contract free of charge.

  5. In case of cancellation, the entrepreneur refunds the consumer within 30 days.

  6. If a product is unavailable, a replacement may be offered, clearly stated at delivery. Return costs for replacements are covered by the entrepreneur.

  7. The risk of loss or damage lies with the entrepreneur until delivery.

Article 12 – Duration transactions: termination and renewal

  1. The consumer may cancel indefinite contracts for regular deliveries with one month's notice.

  2. Fixed-term contracts can be cancelled at the end of the term, with a maximum notice of one month.

  3. Consumers may cancel at any time, in the same way the agreement was made.

  4. Fixed-term contracts may not be automatically renewed, except for newspaper or magazine subscriptions (max. 3 months).

  5. Any renewal for indefinite duration must allow cancellation at any time with max. one-month notice.

  6. Trial subscriptions end automatically.

  7. Contracts over one year may be cancelled after one year with one-month notice, unless unreasonable.

Article 13 – Payment

  1. Unless agreed otherwise, payments must be made within 7 working days from the start of the cooling-off period. For services, within 7 days of confirmation.

  2. The consumer must notify the entrepreneur of any incorrect payment details without delay.

  3. In case of non-payment, the entrepreneur may charge reasonable recovery costs as previously communicated.

Article 14 – Complaints procedure

  1. Complaints must be submitted in writing within 7 days after defects are discovered.

  2. The entrepreneur will respond within 30 days. If more time is needed, the consumer will receive an acknowledgment and estimate.

  3. If the complaint cannot be resolved, it becomes a dispute subject to dispute resolution.

  4. Filing a complaint does not suspend obligations.

  5. If a complaint is justified, the entrepreneur may replace or repair the product free of charge.

Free shipping

Always free shipping with Royal Mail

Customer Service

Always available via email info.glamorauk@gmail.com

100% guaranteed retour

Easily sent back within 14 days

Pay safe

Pay quick and safe with creditcard